What you can book
You can contact us about both a physical site visit to quote and a call-out relating to your work. We confirm the arrangements directly with you.
Bookings and changes
Booking & Cancellation Policy
Our booking and cancellation policy explains how we handle site visits and call-outs for building work, plumbing, tree felling, wood work and carpentry in the areas we serve.
Deposits and site visits
There is no deposit to book. A call-out fee applies only when we make a physical site visit to quote, to cover transport costs.
How a booking is confirmed
When you contact us, please share your name, contact details, address and a clear description of the work you need. We will discuss the request with you and confirm the booking directly. A request is not a confirmed appointment until we have confirmed it with you.
Bookings may relate to work during our working hours. For emergency enquiries in the evening, you can contact our WhatsApp line on 061 069 6472. Work itself is scheduled during working hours.
Changing or cancelling
If you need to change or cancel a booking, contact us as soon as possible by phone on 061 069 6472, by email at simonk65@gmail.com, or by WhatsApp on 061 069 6472.
We will discuss the change with you and confirm what happens next. Because bookings are confirmed directly by us, any change or cancellation must also be acknowledged by us.
No-shows and refunds
If you are unavailable for a confirmed physical site visit, please contact us so that we can discuss the booking. We have not set a separate no-show fee or refund rule; any issue will be handled directly with you based on the booking and the circumstances.
Nothing in these terms limits your rights under the Consumer Protection Act.
These terms are governed by the laws of the Republic of South Africa. This policy is general customer information and is not legal advice.
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